1. General Provisions

This Policy sets out the conditions for refunds on Posimos services. Payment processing is handled by a secure third-party payment provider. By completing a payment you agree to the terms of this Policy.

2. Grounds for a Refund

A refund may be issued in the following cases: a technical error during payment processing (duplicate charge, incorrect amount); cancellation of the service within 48 hours of payment; inability of the service provider to deliver the paid service.

3. Non-Refundable Payments

No refund will be issued after 48 hours for a service that has been duly rendered. The following are also non-refundable: unused prepaid balances upon early termination; partial periods that have already commenced; payments made under promotional or discounted terms.

4. How to Submit a Request

To initiate a refund, send an email to [email protected] including: your full name, the date and amount of the payment, and the reason for the refund. We process requests within 10 business days of receipt.

5. Processing the Refund

Funds are returned to the original payment method. Processing takes up to 14 calendar days from the date the refund is confirmed. We are not responsible for delays caused by banks or payment systems. Any return fees charged by the payment provider are borne by the customer unless otherwise required by applicable law.

6. Contact Information

For any refund-related enquiries, please contact us at [email protected] or by phone: +380 99 899 70 59.